Please be aware that Lyyti is developed constantly and your view might not match 100% with the view described in this article.
This feature can be used with the following license packs: Starter, Basic, Professional, Enterprise
When you create a Lyyti event, you will decide on a language, and that will set the automatic texts and functions for the event. You can also create your event in different languages, and the participant can choose in which language they wish to register. The automated texts and functions are translated in Lyyti, but any added questions or texts need to be translated to the selected language(s).
The participant's view of the registration process can be created in these languages:
- Finnish (the user interface (UI) can also be set to this language)
- Swedish (UI)
- English (UI)
- German (UI)
- French (UI)
- Dutch (UI)
- Chinese (simplified)
- Chinese (Cantonese)
If your username doesn't have these language settings even though you need it, please contact Lyyti customer service at help(a) lyyti.com
You can find the following sections in this article:
- Create a multilingual event
- Tailoring the registration page for different languages
- Open registration link for each language
- Adding a participant and setting the language
- The participant view in a multilingual event
- Sending an email from a multilingual event
- Reporting for a specific language
Create a multilingual event
- You can start creating a multilingual event right from the get-go, or you can go back to the Event information page to add languages at a later point.
- Select the language/languages
- Type in the event name, place etc. in all languages
- Continue creating the event as usual.
When you select more languages than one, you need to translate at least the following sections:
- Event information: Event name, place, address etc.
- Settings (if you are using participant types): Participant type names, header and text for the participant type selection page
- Registration page: The text for the registration page, any questions or information texts you create
- Thank-you page: Part of the texts are translated, anything you add needs to be translated
- Confirmation message: Part of the texts are translated, anything you add needs to be translated
- Messaging: Invitations, reminders, and other messages including SMS sent from Lyyti need to be translated to selected languages.
Tailoring the registration page for different languages
- In creating or editing the question you can select in which languages the question is shown. For example, you can set a seminar in Swedish to be available only for those registering through the registration page in Swedish, while you show seminars with translators to all participants, regardless which language they register in.
- When editing a question, select in which languages you wish to show the question. You don't need separate questions for each language, the translations are all under the editing section of the question.
You can hide answer options by clicking on the eye next to the option in the correct language. This means you can hide answer options depending on the language, if you wish.
- In the question listing, you will have information on the languages of the question.
- The question text is grey, when it's been hidden from the participants
- The answer option is grey, if it's been hidden from the participants
- In the language option, the language abbreviation will tell you which in registration page language versions the question is visible.
Open registration link for each language
When your event is made with multiple languages, an open registration link is formed according to the first language's event name. Lyyti creates separate registration links for each language by adding a language identifier, e.g. for Finnish /fi, for Swedish /se and so on.
If you create an open link for the event (instructions here), you can add the desired language identifier after the created link. As an example, the English version of the link created in the example above would be lyyti.in/Lyyti_event2018/en
If there is no language identifier, the browser language and other language settings will determine in which language the registration page opens.
Adding a participant and setting the language
When you import a participant, you don't necessarily have to select a language for them, but if you know the participant's preferred language, it's is a good idea to set the correct language for them. That way their personal registration link will automatically take them to the participant's preferred language.
- Add an individual participant: When you add a participant into Lyyti, you can select their default language. A participant can still change the language when registering.
- Import participants from Excel: you can select the imported participants' language from a drop-down menu.
The participant view in a multilingual event
In a multilingual event, the participant can change the language at the top of the registration page. When doing this, the participant will see all automated texts and the questions you created in the selected language. Note that you need to have translated the questions you created to this language, otherwise they will not show on the registration page.
Sending an email from a multilingual event
Emails and text messages sent from Lyyti are always in one language only, as the automated&automatic sections of the message are in one language only. The body of the text can be written in any language.
- Create an email -> Select language
- Select the recipients by clicking on the Receiver-section. If you want to send the email to those with the language option English, select a quick filter: Select Participants, and Language: English.
Your filtration will beStatus is RegisteredandLanguage is English
NOTE: The language of the email doesn't determine who the message is sent to, only in which language the message is sent.
- Type your message (see the instructions for writing an email here)
The automated texts in the email (unsubscription link, event information and any personifications you choose) will be in the language of the email.
Reporting for a specific language
1) Choosing the report language
When you create a report in a multilingual event, you start by selecting the language of the report. This selection decides in which language the questions and answers to them are shown in in the report. For the open text field answers the participants' answers are shown as they are written by the participant, and for multiple choice questions the report will show the selections according the the selected report language.
2) Filtering participants by language for a report
Filter participants who've selected a specific language by selecting Filtering options: Language -> e.g. English.
EVS Survey in a multilingual event
If you're sending Experience Value Score (EVS) Survey to your participants after the event has ended, the survey will automatically be sent to the participant in the same language as they've registered to your event. The survey will be sent by default in your events, so basically you do not need to worry about anything!