Lyyti emails are created and optimised for all email clients. Our principal goal is to make great looking emails with as-close-to-perfect delivery rates as possible. However, some of the issues are out of our hands. All our emails are optimised and tested in all major email clients, such as Gmail, Outlook and others. Microsoft Outlook has a very special way of reading emails which is unfortunately out of our hands. This article lists known issues with Outlook that are industry-wide issues and tries to provide information and help to our users.
Outlook does not display images in emails
Outlook, by default, blocks all images in HTML-emails. This issue is a industry wide-problem that cannot be solved by us, or any email sender. The recipient of the email can however add the sender to a safelist and unblock images from the sender. This action is described in a Microsoft article here: https://support.office.com/en-us/article/block-or-unblock-automatic-picture-downloads-in-email-messages-15e08854-6808-49b1-9a0a-50b81f2d617a
Lyyti previously used to attach images to emails, which did display in Outlook emails. This however, affected the delivery rates as some recipients did not deliver our emails with attachments. Our current messaging links the images, which results in better delivery rates but outlooks may not display images.
My emails look bad in Outlook
Outlooks from 2007 and forward utilise Microsoft Word to render HTML-emails. Microsoft Word is intended for print design and not HTML, which causes known issues with HTML-emails. Even though Lyyti tests and optimises emails to comply with Outlook, many things are out of our hands. The issue is common with every commercial email sender.
My background image does not show
This is a common issue with Outlook and many other email clients. Unfortunately we do not have a way to force the email clients to show background images.
Buttons do not work in forwarded messages
Some email clients make changes to the code of a forwarded message. This can include for example stripping out certain HTML elements, which can break your design and make the email less functional for the recipient of the forwarded email. Unfortunately we cannot prevent an email client from altering the code when the message is forwarded.
We recommend that you add the link that is in the button to the message as a text too. For example you can add it as a hyperlink, just in case the button doesn't work.
My animated GIFs do not work
Unfortunately, Outlook does not display animated GIFs. They only display a still image from the first frame.